OneRequest Privacy Notice

Last Modified: November [__], 2021.

Protecting your information is important to us. The following guidelines set forth our general privacy practices and principles that apply to information we collect through our website located at onerequest.com and the OneRequest App(the “Website”), which is owned or operated by OneRequest, LLC, or companies related by common ownership or control (collectively, “we,” “us,” or “our”) We use this privacy notice to clearly disclose to you our privacy practices in a manner that is easy to understand.  If there is something you do not understand about our privacy practices, please feel free to contact us at privacymatters@onerequest.com

This privacy notice does not apply to products or services provided, or information obtained, other than through the Website.  We do not intentionally collect information from persons under the age of 13, so please do not use this Website if you are under the age of 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at the contact information provided below.

We may change this notice from time to time so please check back often.  If we significantly change our collection, use, or disclosure practices, we will try to send you a notice via email if you have provided us with an email address.  Please keep in mind that some of the services mentioned specifically in this notice may not be available on the site at this time. 

Our Website is used to provide you information about vehicle when shopping for a new vehicle and for comparison of vehicles on the market.

What information do we collect from you?

As part of providing products and services to you, we may collect information, including personal information about you or your business. Personal information is data that can be used to identify you.  The information includes but is not limited to:

  • Name
  • Email address
  • Address
  • Telephone number
  • Social security number
  • Vehicle information
  • Vehicle Identification Number (“VIN”)
  • License Plate Number
  • Other information you disclose when you ask us a question about our Website or our products and services.
  • Technical information about your use of our Website including IP address, device identifier, and viewing information
  • Geo-location information telling us from where you are accessing the Website
  • Communications between buyers and sellers that arise out of your use of the Website, including emails, phone calls, SMS text messages, mobile notifications and messages, or any other means

How do we collect information from you?

We collect information from you directly when you enter it into a form or an interactive area on our website.  We collect information from you indirectly and automatically using cookies, web beacons and log files. We also may collect information about you from third-parties.

Direct Collection

We collect much of the information listed above directly from you when you submit it on our Website.  This includes information you share on the Contact Us page or any other interactive area of our Website, including correspondence with vehicle sellers. 

Indirect Collection – Cookies and Other Technology

As part of offering and providing customizable and personalized services, we use cookies and other online tracking technologies to store and sometimes track information about you.  We may use these technologies to:

  • Provide you with personalized content based on your use of our Website
  • Enable you to use our Website more easily by remembering and using contact information transaction information, and registration information
  • Evaluate, monitor, and analyze the use of our Website and its traffic patterns to help improve our Website and services
  • Assist us with ad reporting functions such as to learn which ads are bringing users to our Website

The types of technologies we use include:

Cookies (or mobile cookies).  A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive.  Cookies enable us to identify your browser as a unique user.  Cookies may involve the transmission of information from us to you and from you to us.  Cookies may also be used by another party on our behalf to transfer information to us in accordance with their privacy statement.  Some cookies are “persistent cookies.”  They are used by us each time you access our Website.  Other cookies are called “session cookies.”  Session cookies are used only during a specific browsing session.  We may use a session cookie, for example, to remember that you have already navigated through a particular menu, or that you have entered in age information for a portion of our Website that is restricted by age.  We may also use “analytics cookies” that allow web analytics services to recognize your browser or device and, for example, identify whether you have visited our Website before, what you have previously viewed or clicked on, and how you found us.  This information is provided anonymously for statistical analysis only.  Analytics cookies are usually persistent cookies.

Web Beacons.  We also employ a software technology called a clear GIF (Graphics Interchange Format), also known as a pixel tag or Web beacon.  A clear GIF is a line of code that we place on our Websites or in e-mails which allows us to analyze our advertising and the general usage patterns of visitors to our Websites.  These help us better manage content on our Website by informing us what content or promotions are effective.  Unless you consent, we do not collect personally identifiable information from you through the use of web beacons.  You may not disable Web beacons.

Log Files.  Like most standard website servers, we use log files.  Log files track Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks.  We utilize this information to analyze trends, administer the Website, prevent fraud, track website navigation in the aggregate, and gather broad demographic information for aggregate use.

Social Networking.  The Website permits you to use a third-party social networking platform such as Facebook, Instagram, YouTube, Twitter, LinkedIn, and Pinterest.  These plug-ins allow you to follow us on those services.   When you use social networking platforms and plugins, you share your information with them and their privacy notice applies to their disclosure of such information.  In addition, they may be able to collect information about you, including your activity or may notify your connections on the social networking platform about your use of our Website.  Such services may allow your activity to be monitored across multiple websites for purposes of delivering more targeted advertising.  Please note that their own privacy polices apply and we encourage you to read them.  We may add new social networking plugins and buttons to our Website from time to time.

Information from Other Sources

We may obtain information about you from affiliates, partners, automobile dealers and other third parties. This information may include information about your use of the Website or our services, your use of other websites, your interactions with or purchases from automobile dealers, your interests and preferences and other information about you or your household. We may combine the information we obtain from third parties with information that we or our affiliates have collected about you.

When you download, access, and use the OneRequest App, it may use technology to automatically collect:

  • Usage Details. When you access and use the OneRequest App, we may automatically collect certain details of your access to and use of the OneRequest App, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through the OneRequest App.
  • Device Information. We may collect information about your mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number.
  • Stored Information and Files. The OneRequest App also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.

If you do not want us to collect this information, do not download the OneRequest App or delete it from your device.

What choices do you have about the collection of information about you?

You can always choose not to submit information.  You can disable cookies in your browser.  You can choose not to use social networking plug-ins.  You can opt-out of our marketing related emails. Here is detail on some of the specific means through which we collect information and your choices with respect to each method.

  • Direct Collection.  If you do not want to share your information, you can choose not to participate in a particular service or activity.
  • CookiesYou may disable browser cookies in your browser or set your browser to warn you when a cookie is being sent.  You may lose some features or functionality when you disable cookies.  Remember that disabling cookies is browser specific.  If you log on using Google Chrome, you must also disable cookies in Safari if you use that browser at a different time. 
  • Mobile Cookies. You may disable cookies on your mobile device. You may lose some features or functionality when you disable cookies.
  • Web Beacons.  It is not possible to disable Web beacons.
  • Log Files.  It is not possible to disable log files.
  • Social Networking.  If you do not want to share your information, you can choose not to use social networking plug-ins. 
  • Marketing Emails.  To ensure that you will not receive recurring marketing or other information from us unless you choose to, we will provide you with simple instructions on each marketing email from us for you to let us know that you have chosen to stop receiving such emails from us.
  • Do Not Track.  Do Not Track (DNT) is a privacy preference that users can set in their web browsers.  While the United States Federal Trade Commission has endorsed DNT, our Website does not support DNT codes. 
  • Google Analytics.  You may opt-out of Google Analytics collection by downloading the browser plugin “Google Analytics Opt-out Browser Add-on” here.

How do we use your information?

Our main goal in collecting information is to improve the Website and provide you with the best possible experience on the Website.  For example, by using the information we collect, we can provide you with an easy to use and readily available forum to ask questions about our products and services.

We may use your personal information to:

  • To provide our Website and services to you
  • Answer questions you may have about the vehicles listed for sale on our Website and our other Website services
  • Notify you of other products or services available from us and our affiliates
  • Personalize online content so that it applies to youand your interests
  • Provide you with advertising targeted on your interests
  • Make our products, services, and Website better
  • Compile, analyze and do research on our users’ demographics and behavior
  • Detect, investigate and prevent activities that may violate our policies or be illegal

We use, and share, location data only to provide and improve our service.

Who is collecting your information?

We collect your personal information and may use third party service providers to assist with that collection.

When you are on our Website and are asked for personal information, you are sharing that information with us and our affiliates and service providers.  Although we generally operate the Website and collect the information, we may engage third party service providers to assist us in that collection.

Other websites to which we link may collect personally identifiable information about you when you visit those sites.  The information practices of other websites linked to our websites are not covered by this privacy notice.

Customers who utilize OneRequest’s Concierge Service, and who remit payments for such service through the Website, will have personal information collected by PayPal.  When you make a payment to us through PayPal, PayPal is acting as a service provider to us.  However, PayPal also offers payment services through your PayPal account enabling you to make payments to many companies other than OneRequest.  In that regard, PayPal is an independent controller or business under applicable privacy laws for the purpose of processing your personal information and that information, along with any requests you may have with respect to that information, is controlled by PayPal and subject to the PayPal Privacy Statement. The PayPal Privacy Statement is available here.

With whom do we share your information?

We share your information with companies who assist us in providing services, when we need to protect our Website or information and when we sell our businesses. We do not sell your personal information to third parties.

We will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below. These are some of the ways that your information may be disclosed:

Dealers/Sellers

When you submit your contact information to a particular seller through the Website, you agree and expressly consent to being contacted by the seller by various means, including by phone at any number provided, text message, email, automatic telephone dialing system, mobile notification, and/or an artificial or prerecorded voice.

Service Providers

We occasionally hire other companies to provide limited services on our behalf, including mailing, website development and operation, answering customer questions about products or services, sending postal mail or email, analyzing website use, processing payments, providing investor information and processing data.  We will only provide those companies the information they need to deliver the service, and they are contractually prohibited from using that information for any other reason.

Data in the Aggregate

We may disclose “blinded” aggregated data and user statistics to prospective partners and other third parties.  Blinded data is data that does not identify an individual person.

Other

We also may disclose your information in special cases.  For example, when we believe that we must disclose information to identify, contact or bring legal action against someone who may be violating our Terms of Use, or may be causing injury to or interference with our rights or property, other website users or customers and their information, or anyone else who may be harmed by such activities.  We may disclose, access or monitor your personal information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service and improve our products and services and our information security.

As we continue to develop our business, we may buy or sell businesses or assets.  In such transactions, confidential customer information generally is one of the transferred business assets.  In the event of a transaction involving the sale of some or all of our businesses, customer and Website visitor information may be one of the transferred assets and may be disclosed in connection with negotiations relating to a proposed transaction.  In such case, the transferred information may become subject to a different privacy notice.

Your profile on the Website will be identifiable via your display or screen name. The Company will not share your email address with any other members or display it any public manner. Please think carefully before making information public as you are solely responsible for any information you make public. Once you have posted information, you may not be able to edit or delete such information.

How can I control my personal information?

We offer our customers choices for the collection, use and sharing of personal information.

You can review and change the information connected to your account by logging into the website and visiting your account profile page. You may contact us privacymatters@onerequest.com if you wish to view, edit, or delete your personal information from our database, and we will use commercially reasonable efforts to accommodate your request

If you believe that any inaccurate or inappropriate information has been obtained or provided to others through your use of this Website, you should contact us at privacymatters@onerequest.com.

How do we protect your information?

We use commercially reasonable efforts to protect your information.  The Website does not use encryption except where noted. 

Financial Information

Keeping your personal financial information private is very important to us. We use reputable payment processors, and all financial and payment information is collected by our third-party payment processor.

As noted above, if you are a customer of our Concierge Service, PayPal will collect your personal information, including your personal financial information.

Other Information

Because information sent through the Internet travels from computer to computer throughout the world, when you give us information, that information may be sent electronically to servers outside of the country where you originally entered the information.  Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure.  Except as specifically stated, this Website does not use security encryption measures.  Information that you disclose by use of this Website (as with any site that is non-secure), by posting a message or using e-mail, potentially could be collected and used by others.  This may result in unsolicited messages from third parties or use of such information by third parties for their own purposes, legal or illegal.  As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our services, and you do so at your own risk.  Once we receive your transmission, we use commercially reasonable efforts to ensure its security on our systems.

Your California Privacy Rights.

California residents are entitled to additional protections under California Law including the right to request information about third parties to whom we disclose information for marketing purposes.  

Requests for Information Under Current Law

California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.  To make such a request, please send an email or written request at the address below. Make sure to state that you are a California Resident. 

Scope of Notice

This notice applies to personal information we collect about California residents both online and offline. It applies to California residents who are users of the Website; our customers; individuals inquiring about our products; and all other California residents from whom we collect personal information.

As defined in the CCPA, personal information includes any information that identifies, relates to, or could reasonably be linked to a California resident or household.  It includes, but is not limited to: identifiers, characteristics of protected classes, commercial information, biometrics, internet or electronic information, geolocation data, audio/visual or similar information, employment and educational information, and inferences drawn from any identifiable information. Personal information does not include publicly available information from a public government record. 

This notice does not apply to information that is exempt from CCPA disclosure requirements. This includes personal information of individuals acting in their capacity as representatives of our clients, prospect clients, vendors, and other businesses that we conduct business with to the extent the information is collective with respect to a business-to-business transaction or business relationship. This disclosure also does not apply to individuals who are not California residents, any personal information exempted under Cal. Civ. Code Section 1798.145, or any other personal information not contemplated in the CCPA.

California Consumer Privacy Act

The California Consumer Privacy Act (“CCPA”) grants State of California residents the following rights, to:

  • Know what personal information is being collected about them;
  • Know whether their personal information is sold or disclosed and to whom;
  • Say no to the sale of their personal information;
  • Access their personal information;
  • Have their personal information deleted (subject to certain exceptions); and
  • Have the right to equal service and price, even if they exercise their privacy rights under this law.

The CCPA also provides that if a company has a privacy notice that allows you to opt-out or opt-in to the use of your personal information by third parties (such as advertisers or affiliated companies) for marketing purposes, the company may instead provide you with information on how to exercise your disclosure choice options.

If you are a California resident and still wish to request information about how to exercise your third-party disclosure choices after January 1, 2020, you must send a request by email or postal mail to the address below.

Address for California Privacy Requests

OneRequest, LLC
Attn: Your California Privacy Rights
6363 College Blvd., Suite 400
Overland Park, KS 66211
privacymatters@onerequest.com

Please include your name, street address, city, state, and zip code (your street address is optional if you wish to receive a response to your request via email). We will not accept requests via the telephone or by fax. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

Your Nevada Privacy Rights

Nevada privacy law allows you to opt-out of the sharing of personal information with third parties. 

Opt-Out Requests

Nevada law (SB 220), permits customers in Nevada to opt-out of the sale of certain kinds of personal information. A sale under Nevada law is the transfer of this personal information to third parties for monetary consideration so these third parties can then re-sell or license the sold information. OneRequest, LLC does not sell your personal information to third parties as defined in Nevada law. If you are a Nevada resident and wish to opt-out of the sale of your personal information should we change our practices in the future, you must send a request by e-mail at privacymatters@onerequest.com.  Make sure to state that you are a Nevada resident.  

Who do you contact with questions or concerns about our Privacy Notice?

If you need further assistance, please send an e-mail with your questions or comments to privacymatters@onerequest.com or write us at:

OneRequest, LLC
Attn: Privacy
6363 College Blvd., Suite 400
Overland Park, KS 66211